Customer support

If you have a complaint while on holiday please immediately raise it with the reception staff on your resort island - they are very experienced at immediately solving problems or misunderstandings.

In the event that the island staff are unable to help please ask them to contact our groundhandlers at either Hummingbird or Crown.

If you are still unhappy then please contact us via e-mail (problem@PurelyMaldives.co.uk) or reach our Duty Manager on 07947 724433

Our interest is making sure that you have an enjoyable holiday and receive the room/meal plan/transfer and/or special requests as arranged - we would much rather resolve any problems while you are in the Maldives rather than waiting until you return home. We also would like you to recommend us to your family and friends - and will do everything possible to ensure you have a great holiday.